Shipping and Return policy

Shipping fees & free shipping:

Italy: free shipping on orders worth 290 € and more.

DE, BE, LU, DK, NL, ES:  free shipping on orders worth 390 € and more.

AT, FR, UK, PT, IE, SE:  free shipping on orders worth 490 € and more.

US, CA, CH, NO: free shipping on orders worth 890 € and more.

Please find all shipping fees at checkout. They depend on the size, quantity and value of the items you are purchasing.

I pack pieces very carefully to make sure they arrive safely. If the parcel looks damaged, please report it to the carrier when you receive it and write 'control reserve' with you signature. In the unlikely event of the pieces being damaged in transport, please contact me for a full refund or exchange.

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items. I normally ship made-to-order items in approx 4-6 weeks. I ship ready-to-ship items in 1-3 working days. Often small quantities are available in stock even if the item is a made-to-order piece. In case you are in a hurry to receive it, please ask for availability by using the WhatsApp button. 

Kintsugi bowls are always ready to ship in 1-3 working days.

Shipping time

Every parcel is shipped by courier, can be tracked and signature is requested at delivery so make sure that someone will be available to receive the shipping. After two attempts of delivery your parcel will be sent back to me.

Approximate delivery times are as follows:

Italy 1-2 working days

EU Europe 2-7 working days

USA 3-9 working days

I ship worldwide, but if your country is not listed in the shipping countries please ask me to quote shipping expenses for you. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I ship from Italy. Custom duties may occur if you are located outside the EU. Their amount, if any, depend on the import country and unfortunately I’m not able to estimate it for you.
I'm not responsible for delays due to customs.

Conditions of return

I gladly accept returns. Contact me within: 7 days of delivery. Send items back within: 14 days of delivery. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Personalized items cannot be returned.